AI customer support & automation

Supportthatfeelshuman,poweredbyAI.

Covaone is AI customer support that answers, resolves, and escalates conversations around the clock, so your team only handles what truly needs a human.

Start free. No card requiredWatch demo
0%Uptime
0xFaster response
0/7AI support
app.covaone.com
Live conversation
Hey! My card expired. Can I update my billing details?
Done! I've sent a secure link to your email to add a new card. Your subscription stays active in the meantime. 💳Covaone AI · just now
Resolved automatically in 12s. No human needed
Live metrics
1,284Conversations
+12%
98.5%Auto-resolved
+3.2%
4.9/5CSAT score
+0.3
Avg. first reply: 2.4s
98.5% resolved automatically

Press the keys on your keyboard

⌘command
+
⌥option
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to see the magic happen 🎉

New capabilities

Support that finds them and reaches them

When something breaks in your app, Covaone notices. When a conversation needs a human voice, your team can call from the dashboard in one tap.

Auto error detection

Catch issues before customers complain

Covaone detects crashes and errors inside your customer's app, then surfaces a gentle, on-brand prompt asking if they need help, with your agents marked live and ready.

  • Real-time error signals from the in-app SDK
  • One-tap handoff into chat with an online agent
  • Soft prompt that never interrupts unless help is wanted
9:41
Experiencing issues?Chat with support

Something went wrong on our end. Tap to talk with an agent. We're online and ready to help.

Support online · Instant help
J
Alicealice@example.com
00:12
Mute
End call
Dashboard calling

Call customers directly from the console

Jump from an active conversation into a live voice call without leaving Covaone. Your team stays in context: mute, talk, and resolve, all from the same dashboard.

  • One-click call from any ticket or chat session
  • Customer identity and context stay on screen
  • Mute and end controls built for support workflows
Conversational ticketing

Explore our conversational ticketing system

Support that starts as a conversation and stays one until the ticket is closed. No clunky forms, no lost context, just natural threads that resolve.

Natural conversations

Tickets that feel like chat, not forms.

Instant resolution

AI and humans hand off without losing context.

Smart workflows

Route, prioritize, and escalate automatically.

Secure by default

Enterprise controls with support-speed UX.
app.covaone.com/tickets
Ticketing
UserTicketContentWhen
AAmaka O.
#VX-2841Cannot update billing card on checkoutJust now
DDavid K.
#VX-2839Need invoice for March subscription2m ago
SSarah M.
#VX-2837Widget not loading on product page14m ago
JJames T.
#VX-2832Request for teammate seat upgrade1h ago
Conversation → ticket, instantly
146 resolved this week
app.covaone.com/team
Team members

4 teammates · 2 online now

12Active chats
3.2mAvg respond
94%SLA met
A
Adaora Okonkwoadaora@covaone.com
Admin6 chats
C
Chidi Nwosuchidi@covaone.com
Agent4 chats
M
Maya Brooksmaya@covaone.com
Agent2 chats
T
Tunde Adebayotunde@covaone.com
ViewerIdle
Assign in one click
Live presence & workload
Team collaboration

Monitor and manage conversations with teammates

See who's handling what, hand off without friction, and keep every customer thread organized, so your team moves as one.

Shared inbox

Every conversation visible to the right teammate.

Seamless handoff

Pass tickets with full history and customer context.

Live workload

See who's free, busy, or offline at a glance.
The difference

Why choose us

Not another chatbot. A customer success system that senses, resolves, and knows when your team should take the call.

01

Support that finds problems first

Covaone watches for breakage in your customer’s app and offers help before frustration turns into churn.

02

AI that knows when to stay quiet

Automated when it’s simple. Human when it’s not. Escalations arrive with full context, never a cold handoff.

03

Your whole team in one thread

Shared inbox, live presence, and one-tap calling from the console keep every conversation moving forward.

04

A system that grows with you

From first widget to multilingual scale: same calm experience, zero rebuilds when volume spikes.

Scroll to explore

Ready when you are

Pick a plan, drop in the widget, and let Covaone take first watch.

Check pricing

How it works

Three simple steps to transform your customer support experience

01

Connect & Integrate

Seamlessly integrate with your existing tools and platforms. Get up and running in minutes, not days.

02

AI Learns Your Business

Our intelligent system learns from your conversations and adapts to your unique business needs automatically.

03

Deliver Excellence

Provide instant, accurate responses that delight customers and free up your team for complex issues.

Flexible billing that grows with you

Choose Your Plan

Pick the package that fits where you are today and upgrade whenever your conversations expand.

Starter

Starter Business Plan

Launch with core automation and a friendly widget.

₦50,000 / monthly
Get Started
  • 100 conversation sessions
  • 1 teammate slot
  • 24/7 Live Chat
  • 1 escalation channel (Slack)
  • Active widget agent
  • Unlimited integration channels
  • 2 url data configurations
  • Bot-to-human transfer
  • Catch issues before customers complain
Essentials

Basic Business Plan

Ideal for lean teams scaling customer conversations.

₦70,000 / monthly
Start Free Trial
  • 200 conversation sessions (Extra charges for additional conversations)
  • 2 teammates slot (Extra charges for additional teammates)
  • 24/7 Live Chat
  • 1 escalation channel (Slack)
  • Active widget agent
  • Unlimited integration channels
  • 2 url data configurations
  • Bot-to-human transfer
  • Catch issues before customers complain
Most Popular

Advance Business Plan

Powerful for growing teams who need workflow depth.

Contact support
Contact support
  • 1,000 conversation sessions (Extra charges for additional conversations)
  • 8 teammates slot (Extra charges for additional teammates)
  • 24/7 Live Chat
  • 2 escalation channels (Slack, Teams)
  • Active widget agent
  • Unlimited integration channels
  • Unlimited data configurations
  • Bot-to-human transfer
  • Conversation Categorisation
  • Message broadcasting (widget, email, in-app)
  • Image/document upload on the chat feature
  • Conversation ticketing system
  • FAQ Auto Generation
  • Dashboard calling
  • Catch issues before customers complain
Pro

Professional Plan

Full suite coverage and concierge-level support.

Contact support
Contact support
  • 5,000 conversation sessions (Extra charges for additional conversations)
  • 12 teammates slot (Extra charges for additional teammates)
  • 24/7 Live Chat
  • All escalation channels (Slack, Teams, Whatsapp: 15 escalations, e.t.c)
  • Active widget agent
  • Unlimited integration channels
  • Unlimited data configurations
  • Bot-to-human transfer
  • Conversation Categorisation
  • Message broadcasting (widget, email, in-app)
  • Image/document upload on the chat feature
  • Conversation ticketing system
  • FAQ Auto Generation
  • Multilingual Feature (coming soon)
  • Dashboard calling
  • Catch issues before customers complain
Support, Simplified

Answers to help you launch without guesswork

From billing clarity to AI fine-tuning, we’ve gathered the essentials founders ask before rolling out Covaone to their teams.

Live humans, 24/7

Escalate to a specialist any time the widget can’t resolve it.

Roll out in hours

Guided playbooks and migration support keep onboarding light.

No surprise invoices

Usage dashboards show spend, add-ons, and teammate seats in real time.

Still have something specific? Send us a note
What is AI customer support?

AI customer support uses intelligent assistants to answer questions, resolve common issues, and escalate complex cases to humans around the clock. Covaone combines AI chat, conversational ticketing, and live handoff so customers get fast help without losing the human touch.