Transparent plans that scale with conversations and team seats
Pick the package that fits where you are today and upgrade whenever your conversations expand.
Launch with core automation and a friendly widget.
Ideal for lean teams scaling customer conversations.
Powerful for growing teams who need workflow depth.
Full suite coverage and concierge-level support.
From billing clarity to AI fine-tuning, we’ve gathered the essentials founders ask before rolling out Covaone to their teams.
Escalate to a specialist any time the widget can’t resolve it.
Guided playbooks and migration support keep onboarding light.
Usage dashboards show spend, add-ons, and teammate seats in real time.
AI customer support uses intelligent assistants to answer questions, resolve common issues, and escalate complex cases to humans around the clock. Covaone combines AI chat, conversational ticketing, and live handoff so customers get fast help without losing the human touch.
Covaone is a full AI customer support platform, not just a widget. It trains on your knowledge base, matches your brand tone, routes tickets, detects product issues, and hands conversations to your team with full context when humans are needed.
No. Covaone handles Tier-1 questions and repetitive work so your team can focus on edge cases, empathy-heavy moments, and high-value customers. Humans stay in the loop on purpose.
When the AI is unsure or a customer asks for a person, Covaone escalates into your shared team inbox with the full conversation history, so agents never start from scratch.
Starter is our entry paid plan for teams launching AI support. You get the core chat widget, live chat handover, essential automation, and room to grow. Upgrade anytime as conversations scale.
Each plan includes a set number of teammates. You can add more seats whenever you like. The platform automatically calculates the add-on cost so your billing stays transparent.
Yes. Train the assistant with your knowledge base, preferred phrasing, and escalation rules so every answer sounds like it came from your team, not a template.
Most teams connect the widget and launch a first version in hours, not weeks. Guided playbooks and migration support keep onboarding light while you refine answers over time.
Pause or cancel in under a minute. Head to Billing, then Manage plan inside the console, choose your desired status, and we take care of the rest with no hidden steps.
Absolutely. Switch tiers as your conversations scale. Upgrades apply instantly, while downgrades take effect at the next billing cycle so you never lose access mid-stream.
Launch AI-assisted chat, live handover, and shared team workflows in hours. Start free, then upgrade when conversations scale.