Auto-routing
Send conversations to the right teammate, or resolve them with AI first.
Cut the backlog with Covaone. Auto-route tickets, resolve common issues, and keep people in the loop for anything that needs judgment.
Helpdesk automation uses AI and rules to prioritize, route, and resolve support tickets with less manual triage. Covaone pairs conversational AI with a shared team inbox so automation shrinks backlog without turning support into a black box.
Send conversations to the right teammate, or resolve them with AI first.
See who is available and what needs attention before queues explode.
One place for AI and humans to collaborate on every thread.
Deflect repetitive tickets while protecting CSAT with smart escalation.
Add the Covaone widget and bring conversations into one inbox.
Decide what AI resolves, what gets queued, and what wakes a human.
Use live visibility and better answers to keep volume under control.
Covaone uses conversation context, availability, and your rules to route or resolve tickets, so the right person (or AI) handles each case.
Covaone sits where customers already chat and where your team already collaborates. Widget in, shared inbox out, humans always available.
Not when handoff is done well. Covaone escalates with full history so customers never have to restart their story.
Launch AI-assisted chat, live handover, and shared team workflows in hours. Start free, then upgrade when conversations scale.